Shipping policy

At Athlex Aura, we aim to deliver your orders quickly and safely across India.

Order Processing

  • All orders are processed within 2–3 business days

  • Orders are not processed on Sundays or public holidays

  • Once your order is shipped, you will receive a confirmation message with tracking details

Shipping Time

  • Estimated delivery time: 5–8 business days

  • Delivery timelines may vary depending on your location and courier availability

Shipping Charges

  • Shipping charges are calculated at checkout based on your location

  • We may offer free shipping on select orders or promotions

Cash on Delivery (COD)

  • COD is available on eligible orders

  • Additional charges may apply (if applicable)

Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Remote location delivery

We appreciate your patience in such situations.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/Email

  • You can track your order in real-time using the provided link

Incorrect Address

  • Please ensure your shipping address is accurate

  • We are not responsible for delays or losses due to incorrect address details provided by the customer

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Share your Order ID and photo/video proof

We will assist you with a replacement or resolution

Contact Us

For any shipping-related queries, please contact us:

Thank you for shopping with Athlex Aura.